Contactless Dining in India: A Deep-Dive
Much has been written about contactless dining with everyone and their grandfather joining the contactless dining fray. This is turning out to be similar to the post-lockdown land-grab for grocery delivery. From payment startups to table reservation and delivery aggregators, every company has a horse in the race. “The post COVID era would see the advent of Hospitality 2.0 at restaurants and other establishments, not just from an operations perspective, but also in terms of the factors determining excellence. From aligning a restaurant to the new social distancing guidelines to adapting new strategies and approaches to secure a strong come-back with digital alternatives”- Ankit Merhotra, DineOut While the jury is still out on whether “Hospitality 2.0” can sustain, this happened at the NRAI (National Restaurant Association Of India): In the start of May 2020, NRAI president Anurag Katriar rubbished contactless dining. He compared it to someone saying “Can I have chilli chicken without c